'Retain' and 'Grow' Your Customers for Sustainability

[s3mvp id='30']

Watch the video above To Keep your customers satisfied

[DAPCourseProgressBar id=1][/DAPCourseProgressBar]

Lesson Summary:

With 60% of your sales being generated from existing customers and 30% from word-of-mouth referrals from existing customers, it's crucial for you to nurture and build relationships with these customers.

What you'll learn in this Lesson:

How to nurture and care for your customers.
Exceptional customer service.
What to do if you've messed up.
Telephone techniques and language.
Email marketing and mobile marketing tips.

Downloads/Resources

[s3mvp id='32']

Video Transcript

OPEN

Homework Assignment

DOWNLOAD

Frequently Asked Questions

Why do I need to keep in touch with my customers if I'm not selling to them?

Because showing that you care breeds loyalty and keeps your customers coming back with more orders.

Why should I apologise if I've messed up?

It takes a better person to say they're sorry and accept responsibility for a problem they've caused. Willing to fix it breeds loyalty from your customer.

[DAPCourseOutline id=9][/DAPCourseOutline]